• 100% natural soy wax
• High quality pre-tabbed wicks that are zinc and lead free and acid resistant. Constructed of a cotton flat braid, with paper fibres throughout.
• Our scented candles and diffusers contain a combination of natural and synthetic fragrances. These fragrance materials may be derived from essential oils or from synthetic aroma chemicals. We only use fragrance materials approved for candle use.

We understand that you may be wondering why we choose to use these ingredients over others, and we appreciate the opportunity to provide you with some insights.

We strive to create products that are not only beautiful and functional but also sustainable and healthy for our customers and the environment. One way we achieve this goal is by using essential oils and natural synthetic fragrances in our candles.

Essential oils are natural plant extracts that offer a wide range of therapeutic benefits, including promoting relaxation and reducing stress. We believe that using these oils in our candles can enhance the overall experience and provide our customers with a holistic sense of well-being. Additionally, essential oils are renewable resources, and we are committed to supporting sustainable agriculture and responsible sourcing practices.

However, we also understand that using essential oils exclusively can be cost-prohibitive - 1L of Jasmine essential oil cost over $2000 as an example.

Natural synthetic fragrances, on the other hand, are a more affordable option that allows us to create a wider variety of scents while still maintaining our commitment to using natural and sustainable ingredients.

These fragrances are made from a combination of natural and synthetic compounds, and we are careful to select only those that are free of harmful chemicals and additives.

Ultimately, our goal is to provide our customers with the highest quality products at an accessible price point. By using a combination of essential oils and natural synthetic fragrances, we are able to offer a wide variety of candle scents that are both affordable and sustainable.

Our candles using essential oils only include;

• Citronella, Lavender & Rosemary (Lavadin & Rosemary)
• Lavender & Rose (Lavadin & Rose Geranium)
• Lavender & Rosemary (Lavadin & Rosemary)
• Lemongrass (Lemongrass Cochin)

Our candles using natural fragrance oils include;

• Australian Bush
• Christmas Bush
• Coconut & Lime
• Gardenia
• Jasmine & Mint
• Mandarin, Lime & Basil
• Ocean Breeze
• Pear & Guava
• Sandalwood, Orange & Vanilla
• Vanilla & Spice (the cinnamon used is essential oil)

The mottled texture of natural soy wax compared to paraffin wax is a distinctive characteristic that comes with being a purely natural compound.

In addition to its unique appearance, natural soy wax offers several benefits. It is a renewable resource, as soybeans are widely cultivated and easily replenished.

Soy wax burns cleaner and produces less soot than paraffin wax, contributing to better indoor air quality. Furthermore, soy wax is biodegradable, making it an eco-friendly choice.

When poured into our clear glass containers, the soy wax may sometimes appear to be set away from the glass, particularly when stored in cooler climates. However, it's important to note that this does not affect the quality of the burn.

Our clear glass containers are designed to be reused multiple times (as opposed to tinted or painted glass that is not reusable), and despite the slight separation between the wax and the glass (which happens in all candles), the candles will still provide a high- quality and consistent burn experience.

The mottled texture of the wax, combined with the reusable nature of our containers, creates a candle that can be enjoyed over and over again, while also reducing landfill waste.

Soy wax is made from soy beans, which are a renewable crop, and the by-product soy bean husks are biodegradable.

Paraffin wax is a by-product of the oil industry, which is not renewable and energy intensive to produce.

That makes Soy wax a big win for the environment!

Soy wax is actually denser than paraffin wax and burns cooler. That means a soy wax candle will typically burn for longer. In fact, soy wax has been shown to burn 30-50% longer than paraffin wax.

Longer burning times means better value for money – which is a big win for our hip pocket!

300g candle ~45 minutes

400g candle ~1.5 hours

1.5kg ~2.5 hours.

Keep sessions to 1–4 hours and trim the wick to ~5mm before each burn.

See full Candle Care guide

The first time you burn your candle, burn the candle long enough so that the wax melts all the way to the side of the candle. The soy wax has a memory and
will remember where it has burned to when you next light it.

The black soot is carbon coming off your wick. To avoid this soot, trim your wicks to about 0.5cm before every burn and avoid burning your candles longer
than 4 hours each time.

Choose your new item and select “Swap old candle/fragrance” at add-to-cart.

Your order arrives with a prepaid return label.

Reuse the packaging and lodge at Australia Post within 60 days.

We’ll process your refund within 2 working days of receipt.

Yes you can! Please choose your new candle and select SWAP used candle. We will refund 30% when we receive your container.

Yes you can! Please choose your new candle and select SWAP used candle.

You will find the candle size and fragrance you were gifted on the label on the base of the candle.

Yes you can!  Just choose ‘Buy New Candle’. When you’re ready to Swap it, take it to our store or any participating stockist. 

You’ll get an on-the-spot discount from the purchase price of your new
candle. You can find a list of our stockists here.

Yes—your swap discount applies when you return a container, regardless of the new fragrance. The discount applied is based on the container size you swap.

You can swap any candle within the collection. The discount on your swap candle is determined by the container you are returning.

You can swap your candle with partner stockists.

You can also swap your candle online by selecting SWAP when selecting your candle and we will courier your new candle to your door.

Then return your empty container using the same packaging and the included pre-paid return label.

We process your 30% swap refund within 2 working days of receiving your returned container at our warehouse.

Yes, we would love your friend to swap their gifted candle to ensure longevity of their gift.

Sorry, we can’t accept back broken or damaged candles as they are not suitable to be sent to a new home.

No. There’s no cleaning required—we take care of it when your container arrives back at our warehouse.

We are happy for you to use any reusable bag that can safely transport your candle

We will take the upmost care of your candle containers (both CandleXchange branded or your own containers), however should an accident occur, we will replace your candle with one of equivalent value.

For customers who prefer to clean their containers, read some tips here.

You can return your empty for us to clean too!

Simply email hello@candlexchange.com.au and we will ship you new packaging to return your used container.

Use any sturdy box to protect the container. If you need help, contact us and we’ll assist with replacement packaging options.

Simply email hello@candlexchange.com.au with the tracking ID of your parcel and we will identify any issues. Should the courier be responsible for the lost parcel, we will refund you the difference between your new candle and swap price.

All refunds will be made directly to credit card or paypal account. We welcome you using this for future purchases.